Shipping policy
Last updated: July 29, 2026
This Shipping Policy explains how Playnest ships orders and what to expect for delivery times and costs.
1. Processing Time
Orders are typically processed within 1–3 business days (excluding weekends and holidays). During peak periods, processing may take longer. You will receive a confirmation email when your order is placed and another when it ships (if tracking is available).
2. Shipping Rates
Unless a promotion or discount code applies, shipping rates at checkout are:
- United States – Standard: $6.00 USD
- International (supported countries) – Standard: $12.00 USD
All prices and shipping charges are displayed and charged in USD.
A free-shipping discount code may be offered from time to time. If a valid free-shipping code is applied at checkout, shipping may be reduced to $0 for eligible orders.
3. Destinations
We currently ship to the United States and selected international destinations shown at checkout, including destinations in our International market (for example CA, GB, AU, DE, FR, JP, SG, CN, and other supported countries listed in our shipping settings).
If your country is not available at checkout, we do not currently ship there.
4. Delivery Estimates
- United States Standard: typically 3–7 business days after shipment
- International Standard: typically 7–21 business days after shipment, depending on destination and customs
Delivery dates are estimates only and not guaranteed. Carriers, weather, customs, and local conditions can cause delays.
5. Tracking
Where available, tracking information will be shared by email after fulfillment. International tracking may be limited once a package enters the destination country.
6. Customs, Duties, and Taxes
For international orders, customs duties, import taxes, brokerage fees, or similar charges may apply and are the customer's responsibility unless required otherwise by law. These charges are not included in our product price or standard shipping rate unless explicitly stated at checkout.
7. Undeliverable Packages
Please ensure your shipping address is complete and correct. We are not responsible for orders shipped to an address provided incorrectly by the customer. If a package is returned as undeliverable, we may contact you about reshipment (additional shipping may apply) or a refund minus shipping/carrier costs.
8. Lost or Damaged Shipments
If your order appears lost or arrives damaged, contact us at tklq9725@outlook.com with your order number and photos (for damage). We will work with the carrier to investigate and help resolve the issue.
9. Contact
Playnest
3850 Atlantic Ave Spc 63, Highland, California 92346, United States
Email: tklq9725@outlook.com
Phone: 909-555-0149